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Building a legacy of feel-good moments with McDonald’s

McDonald’s - It’s Easy to Feel Good

A major contributor to McDonald’s consistent growth in the Indian fast-food market has been the consistent communication around feel-good moments. From the brand’s launch in India 26 years ago with ‘McDonald’s Mein Hai Kuch Baat’, to the ones you experience today; we have partnered with McDonald’s for over a decade to position it as a happy place that can lighten the seriousness of life.

Value, trust and safety, and good food paired with these happy moments have shown customers that it’s easy to feel good. With focused strategy and innovation, consumer research, social listening and cultural trendspotting, we stayed close to the changing times, making our brand idea relevant, contemporary and meaningful for all.

In 2022, McDonald’s achieved its pre-pandemic guest count again and recorded its highest ever sales in the last 25 years. Today, all of India is saying “I’m lovin’ it”.

#MealsMakeFamilies

McDonald’s entered the Indian market as a feel-good family restaurant. Decades later, we revisited those very emotions to show how McDonald’s continues to focus on family moments through its delivery, mobile app, and in-store offerings. And with that, the brand truly became a family destination for filling, wholesome meals.

EatQual solves an accessibility and inclusivity challenge

Millions of people around the world, with limited hand mobility, can’t eat a burger the way others can – with two able hands. So, how could we take a privilege for the abled and shape it into an inclusive experience that everyone could access and enjoy?We partnered with NGOs and disability experts to create EatQual – a specially designed hexagonal package that locks the burger and its contents enabling differently-abled customers to enjoy the burger with one hand.

#DontExplainJustShare

When you love something, you shouldn’t waste time explaining it. Better yet, share it and let others experience its uniqueness. This is true for the distinct OTT-ness of South Indian cinema and the unique spice of McDonald’s McSpicy chicken sharers. To bring this out to its fullest, we roped in one of the leading actors from the South, NTR Jr. His fandom and quirky personality added to the sharing fun.